Refund Policy

Narra subscriptions are sold through Lemon Squeezy, our Merchant of Record, which processes all payments and refunds.

Full refund if you haven't used it

You can get a full refund of a payment if you request it within 7 days of that payment, no episodes have been written or translated since it, and no more than 3 story designs (including new designs) have been made since it. Designs that fail aren't counted. This applies to first payments and to renewals.

No refund once Narra has been used

Every episode pays for AI processing that Narra has already bought from model providers on your behalf. Once any episode from a billing period has been written or translated, the payment for that period isn't refundable, including for yearly plans. The same applies after 4 or more story designs, which also run on paid AI. Episodes that fail aren't counted.

Cancelling

You can cancel at any time. Your plan stays active until the end of the period you've paid for and then doesn't renew. Cancelling does not by itself trigger a refund.

EU and UK customers

Narra is a digital service that starts immediately. When you subscribe, you ask us to start right away and acknowledge that you lose your 14-day right of withdrawal once you start using the service. If you haven't used any episodes, the 7-day full refund above still applies, and you keep any other rights consumer law gives you.

How to request a refund

Use "Request a refund" on your account page, which starts the refund of an eligible payment right away. A refund ends your plan at once and removes the episodes that payment added. You can also reply to your Lemon Squeezy receipt or contact Lemon Squeezy through app.lemonsqueezy.com/my-orders, or email us at tilguks@gmail.com with the email address of your account. Approved refunds go back to the original payment method, usually within 5–10 business days.